Telcos may soon start paying back for call drops

By | June 3, 2015

You must be well aware of the call drop nuisance, especially if you live or work in a metro city. It is such a pain when you are in middle of an important conversation and all of a sudden the call gets dropped. The situation gets worse especially if you are travelling in a vehicle or metro train.

If you suffer due to frequent call drops then don’t worry, Govt. may soon pass an order which will make telecom operators return the call charges for the dropped call or to offer compensatory airtime in lieu of deficient services.Call Drops

Speaking at a function on Tuesday to mark successful one year of PM Narendra Modi’s govt., Telecom Minister, Ravi Shankar Prasad, said the government is exploring the possibility of bringing in disincentives for telecom operators to counter the issue. He further added that telecom operators need to ensure that call drops are “minimized”and they need to strengthen their system.

“Call drops need to be minimised. They (private operators) need to reinforce their mechanism. I have directed officials in the department to work on a disincentive architecture (for the operators),”

In last decade Indian telecom sector has grown by leaps and bounds and has become world’s second largest market behind only China. During course of time, call rates kept falling down, so did the quality of service. Condition is severely critical in metros like New Delhi, Gurgaon, Mumbai, Kolkatta.

Mobile operators put the blame of call drops on insufficient spectrum availability coupled with restrictions on erecting telecom towers in the wake of alleged radiation health hazard.

Mobile operators like Reliance Communications and Uninor acknowledged the menace of call drops, and are compensating their customers for dropped calls as and when applicable in their respective service areas.