Apple has finally accepted that some of it’s previous generation iPhone 5 devices have technical issues and it is offering to replace the faulty power/sleep/wake button for free. As of now only U.S. and Canadian customers will be able to take benefit out of this offer. However Apple will launch this replacement program in other territories from May 2nd onwards. The sleep/power/wake button is located on the top right side of the iPhone.
Apple posted an online support document on Friday “Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently,”. iPhone 5 the predecessor of current iPhone 5S was launched in September 2012 and is considered one of the best iPhone ever made. It is suspected that devices manufactured through March 2013 are mostly affected. People started reporting issues after few months of iPhone 5’s launch. Most of these complaints were regarding faulty power button which would not work at all or would start working intermittently. Some users even reported pressing power button extremely hard to make it work.
The Cupertino giant has not given any specific time frame when these faulty devices were produced. However you can check the eligibility of your device by visiting the support document link posted above. You need to enter your iPhone 5’s serial number in the search box provided. The serial number can be found by tapping settings icon, then general and about. You may either mail the faulty iPhone 5 directly to repair center or visit your nearest Apple store and submit it. Most probably you would receive your repaired iPhone 5 within a week of submitting it.
If you find a week too much of a time to stay away from your beloved iPhone 5, then your nearest Apple Store will lend you a loaner iPhone 5 16 GB version. Apple has also warned the iPhone 5 owners to resolve other problems like cracked screens etc before submitting the phone as it may impair the button replacement process. Any other repair except for the power button will have to be borne out by the owner itself.
This is for the very first time that Apple is calling out it’s products for repair. Apple is known for it’s accurate and top of the line manufacturing. Apple’s previous devices like iPhone 4, 4S never had such problems. What do you guys think? Will it put a dent on Apple’s brand image or will Apple pass the test by repairing faulty iPhone 5’s?